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Delivery times:

 

The average delivery of orders is:

-For European Union 10-12 days
-For 20-25 days Rest of World

 

You must be aware that these deadlines are working days and are counted since leaving our warehouse *.

 

These delivery periods are indicative, since it depends on the full availability of the requested items, and delivery service Post or courier. However, Deini.com shall endeavor to respect delivery times in the shortest possible time, not being responsible in case exceed 30 days due to problems of availability of products. In the event that any of the requested items were not available at the time of purchase, Deini.com manage your order as swiftly as possible, and once received, will be sent in due time. In the event that the items ordered will find definitely exhausted through no fault of our will, the customer can replace such products by other similar value without incur additional fees.

 

When ordering more than one article, in which one (s) of the product was not in stock, you can make two types of shipping, if the company considers it appropriate. A single shipment to be held when all products are available; and two or more when the remaining shipments are received. In the latter case, the customer will pay only the cost of the first shipment, Deini.com liable for costs subsequent shipments.

 

(*) The delivery time is not the same as the term of leaving our warehouse. The delivery period is the period of time the order takes to reach its destination since it is sent, and the time of departure from our warehouse, is the time from your order is received, and is confirmed by paying thereof, until it is sent to the post office or courier, which is the period of preparation. Normally the term of removal from storage is 24 to 72 hours., On working days, but this time period is variable, and depends on the total stock of products in stock, which may mean that the time limit is extended to the complete replacement of items, not exceeding 60 working days, indicating customer have this situation by a message that can be viewed by your account Deini.com and reviewing the status of your order.


All deadlines mentioned count since Deini.com receive the total amount of the order by the payment method selected by the customer.


Delivery:

European Union:

Delivery will be made in the direction indicated by the customer, which can be different from their habitual residence, being able to also send your workplace or even a third person who wants to make a regalo.Los shipments made by postal service, by Deutsche Post DHL Germany, or Alertrans Courier. In any of the cases the identification of the buyer or the person to whom the product is directed by an official identification document (ID card, passport, residence permit, driving license) and recipient's signature is required.


If a shipment was not picked up by a client, and causes attributable to this, they may make as many deliveries as needed, (once I received the first return shipping), and costs arising from these shipments the need pay the customer, upon payment of additional costs.

 

Rest of the world:

Delivery will be made in the direction indicated by the customer, which can be different from their habitual residence, being able to also send your workplace or even a third person who wants to make a gift.

Shipments are made through DHL Deutsche Post of Germany, or Alertrans Courier.En any of the cases the identification of the buyer or the person to whom the product is directed by an official identification document (ID card, passport required , residence permit, driving license) and signature of the recipient.


If a shipment was not picked up by a client, and causes attributable to this, they may make as many deliveries as needed, (once I received the first return shipping), and costs arising from these shipments the need pay the customer on payment in our store.


Responsibility:

 

If an order does not reach its destination, for whatever attributable to the company that transports reason, we assume full responsibility *, claiming that shipment to the company responsible, and once known the situation the same, we will re send the order taking charge of the costs of the new shipment, without causing any expense to the client.

 

* Our responsibility is limited in case the order has not been able to deliver for reasons attributable to the customer, as absence, not reflected in the stipulated time, error in the provided address or any other reason demonstrating the responsibility of the customer . In these cases, after receiving the returned order, it will alert the customer by e-mail, and once answered the message is re sent the request on payment by the customer of the new shipping charges.


Returns & Exchanges:


For the replacement of defective products the customer will have 6 months warranty from receipt of the order to make your claim.

To do this you should contact our customer service

-Number Of order or e-mail address used for purchase
-Defective products)
-Problems found)

Once authorized shipment, the customer must send defective products by certified mail, and at the time of receipt check if these defects are attributable to us, our suppliers and transport service, and if so are replaced these same items for in perfect condition, and will be sent by registered mail. (We do not accept damaged items changes caused by the customer).
If at the time of the claim does not have stocks of defective products, they are replaced by others with similar characteristics and price, giving advance notice to the customer.

 

 

 


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