- How do you ship orders?
All orders are shipped highly protected in cardboard boxes or bubble envelopes.
- How do I pay my order?
You can pay your purchase safely with credit card, debit card or wire transfer.
- Who carries my order?
All orders are shipped by DHL Post (Germany), LaPoste (France) or Correos (Spain)
- How long does it take my order?
The average delivery time for orders is 4 to 7 days for the European Union and 10 to 14 days for the rest of the world after leaving our warehouse (*). In some cases, timelines may vary depending on stock issues or causes beyond our control. In any case, we always notify you of the delay and approximate delivery times.
- And if there is nobody in my home when they come to get me the order?
The postal delivery service of your country will be who take your order to your home and you hand deliver, but if you are absent or not the holder of the purchase is, will leave a notice for you to have to pick up the package from the post office in your area. To pick up your order at your home must be present the person holding shipping and sign receipt. NEVER LEAVE YOUR REQUEST IN A BOX.
It is very important to give us one phone number because not reach you if you will be called to arrange new delivery date.
- If I make a purchase advertising will be sent to my home?
We never send any type of printed or similar advertising material. Ever you receive anything at home, except orders to do. For we will contact you via your e-mail, or phone if you authorize it. The only advertising medium that we use is email, where you regularly send information on our news and offers, but still, you yourself can unsubscribe to stop receiving such information.
- Can I buy if I live abroad?
Of course yes, from Germany and other European warehouses we sell to all countries without exception. You can choose your language, see prices and make your purchase in the currency of your country by selecting your option in the menu bar at the top of the store.
- If I do not have a credit card or debit card, also I can buy?
If you do not have card or do not want to use the Internet, you always have the option to pay your purchase by wire transfer.
- How long does it take my order if I live outside the European Union?
Orders from any country outside the European Union take about 10 to 14 days *, depending on the postal service in each country.
- What assurance do I have that I will receive my order?
You have the absolute guarantee, since we offer a serious and responsible service that guarantees delivery of all orders. If for any reason the shipment astray, we will make a re-sending your purchase at no cost. Provided that in any event, you will receive your order without exception.
- What if I do not get what I ordered or the item is defective?
If you receive a product that meets the request in your order, we will send you the wrong item, and we will make the change immediately, bearing the costs of the new shipment. If the product is defective, you have a total guarantee of 6 months, replacing the item with another in perfect condition and without additional costs for you.